SLMbox can be used in a wide range of business environments!
Call center services, ticketing and monitoring systems, ERP solutions, servers, production environments can supply information which will be collected and analyzed by the SLMbox.
Your service quality will become visible, through the number of tickets, claims and handled incidents, which is displayed in the SLMbox.
- SLMbox measures every service level that has availability or any defined value. It can be used not only for IT services, but for any procedure based business task (eg. customer service, administration, financial tasks, customer care).
- SLMbox measures real-time service level! Date can be supplied in the form of log file, source files and database tables.
- Three type of measurement configuration is available: percentage based (eg. availability), number of items (eg. number of incidents) and 6sigma.